Terms & Conditions
A deposit of €500 per person is required on booking. The balance is due 12 weeks prior to departure (bookings made within the 12 week period require immediate payment of full amount). For bookings made where a flight needs to be instantly purchased, this full flight fee can be used as a deposit, but full payment within 12 weeks is still required.
If, unless agreed in writing, the balance inclusive of any additional charges, if applicable, is not received by this date, the booking will be treated as a cancellation and the deposit plus any cancellation charges applicable as set out below, will be retained/due.
Confirmation of booking
The booking form must be completed and signed by each individual travelling (under 18’s also require parent/guardian consent) and returned to us along with a copy of passport, deposit as set out in trip itinerary & to follow, a copy of travel insurance.
On receipt of booking application, we will confirm availability and upon confirmation, your contract with Pat Falvey’s Irish & Worldwide Adventures Ltd., commences. The same terms apply for online bookings. Confirmation will be followed by an invoice.
The given cost covers the organising and planning of the trip and logistics and arrangements as specified in each individual itinerary.
You are responsible for all arrangements outside of those noted as inclusions. i.e. gear, insurance and any other expenses noted as excluded in price section of trip itinerary.
The price of your trip is confirmed once a booking has been accepted and a change can only occur in the event of a change in our transportation costs or taxes/fees.
A surcharge will be payable only if the amount exceeds 2% of total trip cost. If a surcharge applies, an invoice will be issued noting any additional cost and you will have 14 days from date of invoice to cancel the booking (cancellation charges as set out below will apply). If we do not hear from you withing this period we will assume that the surcharge will be paid on the date the balance on the trip cost is due. A refund will apply if there is a decrease in our costs exceeding 2% of the total trip cost. No surcharge will be applied within 8 weeks of departure date nor will a refund be payable within this period.
Deposit and full Payment can be made by debit card, cheque or bank transfer. For credit card payments we will send an invoice to your email address and a credit card fee of 2% applies. Cheques are to be made payable to Pat Falvey IWA . For bank transfer we will supply you with our bank details, make sure you use your name as the payer reference.
Please ensure you are aware of the following important issues before booking with Pat Falvey IWA tour:
You are responsible for ensuring you have adequate and appropriate travel insurance that will cover adventure activities such as trekking at altitude. You must ensure the cover you buy is suitable for your needs. You will need to be aware of the terms & conditions of your policy and bring a copy of same on your trip.
Travelling against DFA advice may affect the validity of your insurance.
You are also advised that it’s important to have insurance which will cover cancellation costs from booking dates as well as medical expenses (including evacuation and repatriation). It is also advised that you ensure you have appropriate insurance to protect your personal belongings.
The Department of Foreign Affairs publishes regularly updated travel information on its website which you are recommended to consult before booking and prior to your departure. http://www.dfa.ie/home/index.aspx?id=275
A copy of your insurance policy detailing policy validity dates, cover and names of those insured must be emailed to us prior to departure.
Passports and Visas
All travellers must have passport valid for at least 6 months from the date the tour ends.
It is your own responsibility to ensure you are in possession of all necessary travel and health documents required for your trip. Requirements may change from time to time and you must make yourself aware of these in good time before departure.
We cannot accept liability if you are refused entry at any point in the trip due to your failure to carry the required documents. You will also be responsible for reimbursing us for any fines/charges imposed on us as a result of same.
If you are not an Irish citizen or hold a non-Irish passport you must check passport & visa requirements with the embassy or consulate of the country(ies) to or through you are intending to travel.
Unless informed otherwise at time of booking we will assume that you are in good health, physically able for the trip, aware of the challenges and not aware of any reason why you may not be able to complete the trip or may be likely to suffer illness or injury either before or during same.
We reserve the right to cancel your booking at any time before or during the trip if we discover you have not informed us of any of the above. In this situation cancellation charges as shown below will apply and we will not be responsible for any expenses incurred.
For EU/EEA trips you will need an EHIC which is available from http://www.ehic.ie.
It is your own responsibility to be aware of recommended vaccinations and health precautions well in advance of departure.
For more information please contact your own GP or go to http://www.irishhealth.com/calc/travel01.html
PLEASE READ CAREFULLY:
Pat Falvey IWA Ltd(hereinafter ‘the company’) a company registered in Ireland
- YOUR HOLIDAY CONTRACT
The contract is between the Company and the client, being any person travelling or intending to travel on a tour operated by the Company. The contract, including all matters arising from it, is subject to Irish law and the exclusive jurisdiction of the Irish Courts. No employee of the Company other than a director has authority to vary or omit any of these terms or promise any discount or refund.
- TO SECURE YOUR BOOKING
(Please refer to Section 13 Late Bookings)
To secure a booking the Company or their agent requires a completed booking form and the necessary deposit.(Full payment for travel within 12 weeks.) Clients booking will be deemed to have agreed to the following three conditions:
a) they have read and accepted our Booking Conditions and general information pages, contained on our website, brochures and other related documents the company posted or emailed the client.
b) they appreciate the risks involved in adventure travel.
c) they do not suffer (or has ever suffered) from any pre-existing medical condition which may prevent them from actively participating in the tour.
A booking is accepted and becomes definite only from the date the Company receives your deposit payment. It is at this point that a contract between the Company and the client comes into existence. Before your booking is confirmed and a contract comes into force, the Company reserves the right to increase or decrease prices.
The Company or their agents reserve the right to decline any booking at their discretion. Where our allocation of air seats, or train seats has been fully utilised or where it is not possible to offer an air seat from an allocation, we reserve the right to pass on any extra costs incurred.
- PAYMENT FOR YOUR HOLIDAY
The balance of all monies due, including any surcharges applicable at that time, must be paid to the Company or their agent not later than 56 days before departure. In the case of non-payment of the balance by the due date the Company reserves the right to cancel your booking and cancellation charges will apply. Any monies paid by you to a travel agent for tours operated by the Company, are held by the agent on the Company’s behalf.
- IF YOU CHANGE YOUR BOOKING
If a client is unable to travel, in certain circumstances which the Company considers reasonable, the booking may be transferred to another suitable person, however the tour arrangements must remain the same and will only be allowed if all suppliers (eg. airlines, trains etc.) agree to accept the name change. If a transfer is allowed an administration charge of €60 will be made if the company is advised up to 90 days before departure or €100 per person if less than 90 days before departure, plus any extra charges levied by suppliers.
- IF YOU CANCEL YOUR BOOKING
Should the client wish to cancel, cancellation charges will be imposed. These are calculated from the day written notification is received by the Company or their agent as a percentage of the total tour price, including surcharges, as shown below:
a) 90 and more days before departure – retention or transfer of deposit. Deposits are non-refundable however, if you cancel more than 90 days before departure we will allow you to transfer your deposit to another tour. You are only permitted to move your deposit once, should you cancel a second time your deposit will be retained.
b) 55-42 days before departure – retention of 30% of the total tour price
c) 41-28 days before departure – retention of 60% of the total tour price
d) 27-14 days before departure – retention of 90% of the total tour price
e) Less than 14 days before departure – retention of 100% of the total tour price
- IF YOU HAVE A COMPLAINT
Should the client have a complaint about any of the tour arrangements, the client must tell both the relevant supplier and the Company’s representative at the time. It is only if the Company and the relevant supplier know about problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the client’s ability to claim compensation from the Company being extinguished or at least reduced.
- PASSPORTS, VISAS AND VACCINATIONS
Clients are responsible for arranging, and must be in possession of, a valid passport, entry visas and vaccination certificates required for the whole of their journey. Information about these matters or related items (climate, clothing, baggage, personal gear etc) is given in good faith but without responsibility on the part of the Company.
- TRAVEL AND CANCELLATION INSURANCE
It is a condition of this contract that all clients are covered either by the travel insurance scheme arranged by the Company or covered by another travel insurance scheme which furnishes all clients with at least the same level of cover as that afforded by the travel scheme arranged by the Company. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. Clients are responsible for ensuring that they are in possession of private Travel Insurance with protection for the full duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with adequate cover. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities included in their tour.
- HOLIDAY PARTICIPATION
The company require all clients to obtain confirmation from a medical professional that you are fit to travel and participate in the tour by way of a medical declaration form supplied by the Company. You acknowledge and agree that concerning your medical welfare the Company has a duty to you and to the other participants and, as such, if the Company reasonably believes that you are not sufficiently fit to take part in the tour, the Company may decline or cancel the booking at any time at their complete discretion without refund or recompense if:
- any medical problem or disability is disclosed on the medical declaration form;
- any medical problem or disability is disclosed after the medical declaration form is submitted but before the departure date;
iii. any medical problem or disability is not disclosed; provided that in the Company’s belief such medical problem or disability is likely to endanger your health and safety and/ or the health and safety of anyone else participating in the tour.
Clients agree to accept the authority and decisions of the Company’s employees, tour leaders and agents whilst on tour with the Company. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, an airline pilot or hotel manager), the health, level of fitness or conduct of a client at any time before or during a tour is endangering or appears likely to endanger the health or well being of the client or any third party (including any other clients of the Company) or the safe, comfortable or happy progress of the tour, the client may be excluded from all or part of the tour without refund or recompense. Where a client is excluded, the Company will have no further responsibility towards them (including any return travel arrangements) and we will not meet any expenses or costs incurred as a result of the exclusion. In the case of ill health, the Company may make such arrangements as it sees fit and recover the costs thereof from the client. If a client commits an illegal act (including, for example, causing any damage) the client may be excluded from the tour and the Company shall cease to have responsibility to/for them as above. No refund will be given for any unused services. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. You should ensure you have appropriate travel insurance to protect you if this situation arises.
If you have any medical condition or disability which may affect your active participation in your tour or the tour arrangements of any other person or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the proposed tour and/or making the booking. In any event, you must give us full details at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your active participation in your tour or the tour arrangements of any other person develops after your booking has been confirmed.
We reserve the right to make changes to and correct errors in advertised prices at any time before your tour is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Once the price of your chosen tour has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, in the event of any change in our transportation costs or in dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or in the exchange rates which have been used to calculate the cost of your tour.
No surcharge will be imposed less than 20 days before the start of your tour and no refunds will be made during this period either. If variations occur before that time, we will absorb or retain a total amount up to the equivalent of the first 2% of your invoiced tour cost. For variations greater than 2%, we will still absorb the first 2% in the case of increases, but will not retain it from refunds.
If we impose a surcharge which means paying more than 10% of your tour price, you will be entitled to cancel your tour with a full refund of all monies paid to us except for any premium paid for amendment charges or alternatively to purchase another tour from us as referred to in clause 12 “If we change your tour”. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase an alternative tour where applicable. If you do not do so, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the tour.
Please note that tour arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your tour due to contractual and other protection in place.
- IF WE CHANGE YOUR TOUR
While the Company will do its best to operate all tours as advertised, it reserves the right to change and correct errors in any of the facilities, services, prices or itineraries described in any brochure and/or on our website at any time before or after your booking is confirmed.
Most changes are minor. Occasionally, we have to make a significant change. If a significant change has to be made, the Company will inform the client as soon as reasonably possible, if there is time before departure.
For “Guaranteed Departures”, we promise not to make any significant changes to the itinerary unless we are forced to do so by force majeure (see clause 14) or other factors outside our control such as flight cancellations.
A significant change is a change made before departure which we can reasonably expect to have a major effect on your tour. Significant changes are likely to include the following changes when made before departure; a change of the outward or return international flight departure time to/from Ireland (where we have booked your international flight) or of the duration of your tour (excluding international flights) of 12 or more hours, a change of the departure airport, a major itinerary re-routing. Please note, a change of airline, any advertised mode of transport, named accommodation and flight time we have booked for you of less than 12 hours are not significant changes unless otherwise expressly stated.
If advised of a significant change before departure the client will have the choice of accepting the changed arrangements (at additional cost if applicable), purchasing another available tour from the Company (paying or receiving a refund in respect of any difference in price) or cancelling the tour with a full refund of all monies paid to us. If we have to make a significant change before departure we will as a minimum, where compensation is due, pay you the compensation payments set out in the table below depending on the circumstances and when the significant change is notified to you or your travel agent subject to the following exception. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. Such circumstances are likely to include those listed in clause 14 “Force Majeure”. No compensation will be payable and the above options will not be available where a change is a minor one. We regret we cannot meet any visa, vaccination or similar costs in the event of any change or cancellation by us. Similarly, as you are advised only to book fully flexible connecting transport and other arrangements (such as pre or post tour accommodation) which can be cancelled or changed without charge, we cannot pay any cancellation, amendment or other charges you may incur in relation to any arrangements which you have to change or cancel as a result of any change to your tour.
Period of notification given Compensation to you or your travel agent per person:
More than 42 days: Nil
41-28 days: €20
27-14 days: €30
13 days-date of travel: €40
Very rarely, we may be forced by “force majeure” (see clause 14) to change or terminate your tour after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
- IF WE CANCEL YOUR TOUR
The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 8 weeks before the start of the tour except for force majeure (see clause 14), consolidation / cancellation of tours where minimum numbers have not been achieved or the client’s failure to make all payments (including the final balance and any surcharge) when due. Please note , except for “Guaranteed Departures”, our tours require a minimum number of participants to enable us to operate them. If any tour does not have the minimum number of participants required to make it commercially viable, we are entitled to cancel it. We will notify you or your travel agent of cancellation for this reason not less than 8 weeks before the start of your tour.
For “Guaranteed Departures”, we promise not to cancel your tour unless we are forced to do so by force majeure (see clause 14) or other factors outside our control such as flight cancellations. If we have to cancel, we will tell you as soon as possible. If there is time to do so before departure and the cancellation does not result from your failure to pay, we will offer you the choice of purchasing an alternative tour offered as a result of consolidation or another available tour from the Company (in either case, paying or receiving a refund in respect of any difference in price) or receiving a full refund of all monies paid to us excluding Annual Insurance premiums if applicable. We regret we cannot meet any visa, vaccination or similar costs in the event of any change or cancellation by us. Similarly, as you are advised only to book fully flexible transport and other arrangements which can be cancelled or changed without charge, we cannot pay any cancellation, amendment or other charges you may incur in relation to any transport or other arrangements which you have to change or cancel as a result of the cancellation of your tour.
In addition, we will as a minimum, where compensation is due, pay you the compensation set out in the table in clause 12 above depending on the circumstances and when the cancellation is notified to you or your travel agent subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care (such circumstances are likely to include those listed in clause 14 “Force Majeure”) or (2) we have to cancel because the minimum number of participants necessary for us to operate your tour has not been reached (see above). No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).
- FORCE MAJEURE
Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any injury, damage, loss or expense of any nature as a result of “force majeure”. In these conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include whether actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, disease, fire and all similar events outside our control.
- OUR RESPONSIBILITY FOR YOUR HOLIDAY
Clients bookings are accepted on the understanding that they appreciate the possible risks inherent in adventure travel and that they undertake the tours, treks or expeditions featured in our programme at their own volition.
(i) Our obligations, and those of our suppliers providing any service or facility included in your holiday, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them and to do so with reasonable skill and care. You must show that reasonable skill and care has not been used if you wish to make any claim. Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your holiday may involve. Sometimes these standards will be lower than those which would be expected to be found in the Republic of Ireland. The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards and customs.
(ii) Where the client does not suffer personal injury, the Company accepts liability should any part of the tour arrangements booked with the Company not be supplied as described on the website or any other company material. In such a case, the Company will pay reasonable compensation if the clients enjoyment of the tour arrangements has been adversely affected but will pay no compensation if there has been no fault on the part of the Company or its suppliers and the reason for the failure in the tour arrangements was the client’s fault, the actions of someone unconnected with the tour arrangements or could not have been foreseen or avoided by the Company or its suppliers even if all due care was exercised.
(iii) For claims which involve death or personal injury as a result of an activity forming part of your holiday, we accept, and will only have, liability subject to paragraphs (iv) and (v) below should we or our suppliers fail to satisfy the obligations detailed in paragraph i) above. If we have liability, we will, subject to paragraphs (v) and (vi) below, pay you reasonable compensation.
(iv) We have liability in accordance with paragraphs (ii) and (iii) above and subject to paragraphs (v) and (vi) below except where the cause of the failure to provide, or failure in, your holiday or any death or personal injury you may suffer is not due to any fault on our part or that of our servants, agents or suppliers, because it is either attributable to you, or attributable to someone unconnected with your holiday and is unforeseeable or unavoidable, or is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our servants, agents or suppliers could have foreseen or forestalled.
(v) If any international convention applies to or governs any of the services or facilities included in your holiday arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other international conventions applicable to your holiday. If your baggage is lost, damaged or destroyed in any circumstance not subject to an international convention the maximum amount of compensation we will pay you will be €300. This sum will be assessed with reference particularly to your loss and the extent to which this has required you to purchase replacements.
(vi) You must, if we are adjudged to have, or if we accept, liability for a claim that you make, assign to us any rights that you may have against any of our servants, agents or suppliers which is in any way responsible for the failure of your holiday or any death or personal injury you may suffer. You must also cooperate with us in any claim we choose to bring against any third party which we, in our discretion, deem to be so responsible.
(vii) Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your holiday.
(viii) Where a flight ticket is downgraded or a flight cancelled, delayed, or boarding is denied by any carrier in circumstances which would entitle you to compensation, then you are obliged to claim the appropriate sums pursuant to those regulations from the carrier. Any sums received by you in this respect constitute the full amount of your entitlement to compensation for all matters flowing from the carrier’s actions. If, for any reason, you do not claim against the carrier and make a claim for compensation from us, we will not consider your claim until such time as you have made a complete assignment to us of any rights you have against the carrier.
(ix) Should you choose to participate in any activities or tours that are not part of the Pat Falvey IWA itinerary, you do so at your own risk.
(x) Should you choose to extend your stay and remain in the destination country after the Pat Falvey IWA tour has finished you do so at your own risk. Pat Falvey IWA do not provide 24/7 emergency support for clients extending and arranging their own travel plans.
- LATE BOOKINGS
We emphasise the importance of making a booking at the earliest opportunity, because of the small group nature of our tours.
For bookings received within 6 weeks of departure we reserve the right to pass on any extra costs incurred. For bookings received within 6 weeks of departure the Contract between the Company and the Client comes into existence once full payment has been made and received by Pat Falvey IWA.
If you wish to make a complaint in relation to a trip, you must immediately inform the Company’s representative at the location where you are when the complaint arises and shall if the Company requires, complete a form setting out the detail of your complaint. If you fail to comply with this requirement, the Company shall be entitled to recover the cost from you of any additional expense incurred by it in carrying out subsequent investigation of a complaint, which is found to be unjustified.
(b) You shall be obliged to notify the Company in writing of any complaint not later than 28 days after your return to the port of departure or termination of the trip whichever is the earlier and no complaint received thereafter shall be entertained.
(c) Claims for less than the jurisdiction of the District Court small claims procedure per may be pursued through the Small Claims Court. All claims in excess of the jurisdiction of the District Court small claims procedure shall be referred to Arbitration in accordance with Clause below. In accordance with the Arbitration Acts 1954 – 2010 the determination of the Arbitrator as to factual matters in dispute and such Award as he may make are final. Neither party has a right of Appeal except to the High Court on a point of law.
Any dispute or difference of any kind whatsoever which arises or occurs between any of the parties hereto in relation to anything or matter arising under, out of or in connection with the contract and/or the holiday connected to this contract shall be referred to arbitration under the Arbitration Rules of the Chartered Institute of Arbitrators – Irish Branch (hereinafter referred to as the Institute)
Most problems relating to a trip are resolved by informal discussions directly between the Company and the Client. Where agreement is not possible, the matter is then to be referred to Arbitration.
Arbitration is the settlement of a dispute by an impartial Arbitrator. Arbitration is a private dispute resolution procedure and is a legally binding means of resolving such matter. An Arbitration Agreement is an agreement to refer a dispute to arbitration, usually in the form of an Arbitration Clause as included in the standard booking conditions of the Company. A submission to arbitration is called a Reference and the decision of an Arbitrator is an Award.
APPOINTMENT OF AN ARBITRATOR
If there is a dispute which cannot be mutually agreed, either party may apply directly to the Institute at The Distillery Building 145-151 Church Street, Dublin 7, Telephone: 01 8175307 for the form “Request for Appointment of Arbitrator”.
This form sets out the information to be submitted: names and addresses of the parties concerned, copies of the booking form and conditions (including the arbitration clause), details of any legal representatives or other persons who are to represent the parties in the arbitration. An administration fee is payable the details of which, are available from the Institute. This form refers to the Institute’s Arbitration Rules which will apply to the arbitration and which are briefly summarised as follows (copies of the Rules and the accompanying Guidance Notes on Arbitration are available from the Institute for a fee).
Once an Arbitrator has been appointed he is in complete charge of the reference, deciding the procedure as he considers best, and the Institute’s Rules deliberately give him this flexibility.
In this scheme, the Arbitrator will first send out a detailed form for completion by both parties. This will provide him with the details of the actual dispute so he can decide when and where to hold a hearing with both parties to present their cases.
While an award may be made by an Arbitrator based on the documentary evidence sent to him by the parties, it is open to both parties to present their case to him at an informal hearing.
The Arbitrator’s decision is made formally in his Award which is sent to both parties. The Award is a final and is a binding resolution of the dispute.
- DATA PROTECTION A.
Information that you provide us will be held on the Company’scomputers (and in other ways) for use by us for the following purposes:-
(i) Booking Information.
(ii) Information about you (and your travelling party) may be passed to holiday providers and others and may include things such as age, dietary requirements, you (or your travelling party’s) physical or mental health. This information may also be transferred abroad;
(iii) If you apply for insurance, then we may process information (including medical information) about you (or your travelling party) and pass it to the insurers;
(iv) Information supplied by you may be processed by us for Statistical Analysis and or Market Research and may in certain instances be disclosed to our agents for the purpose of fraud prevention and or debt collection;
(v) To contact you via e-mail, letter or phone with details of the Company or selected suppliers’ products and services including financial services, which may be of interest to you. By entering into a contract with us you agree to the use and disclosure of information by the Company as described. A copy of your personal information held by the Company can be provided on request. You have the right to have any inaccurate personal information rectified or erased. . *(Please note that airlines are required by new laws introduced in the United States and other countries to give border control agencies access to passenger data. Accordingly, any information we hold about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country in your itinerary.
- IDENTITY OF CARRIERS
We are obliged to inform you, at time of booking, of the identity of the operating air carrier(s) which is due to perform, or likely to perform, your flight and if there are any changes to the operating air carrier(s) we are obliged to inform you of any such change(s) as soon as possible. If we don’t know the identity of the operating carrier(s) at time of booking, we must inform you of same as soon as such identity is established. In all cases, we are obliged to inform you of the identity of the operating air carrier at check-in or on boarding, where no check-in is required for a connecting flight. In accordance with EU Directive – (EC) No.2111/2005, Article 9, we are required to bring to your attention the existence of a ‘Community Blacklist’, which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm
The Company does not promise that the Site will be error-free, uninterrupted, nor that it will provide specific results from use of the site or any content, search or link on it. The site and its content are delivered on an “as-is” and “as-available” basis. The Company cannot ensure that files you download from the site will be free of viruses or contamination or destructive features. The Company disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. The Company will not be liable for any damages of any kind arising from the use of this site, including without limitation, direct, indirect, incidental, and punitive and consequential damages. The Company makes no guarantee of any specific result from use of this site.
ISSUE DATE: February 2018.
Pat Falvey IWA Ltd.